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How to Log In to Your BA App After Changing Your Password: A Step-by-Step Guide

Updated: February 23, 2024

Have you recently changed your password following the latest update and now find yourself unable to log into your British Airways (BA) account? Password updates, while crucial for maintaining the security of your account, can sometimes lead to login issues, particularly with stored credentials on your devices. But fret not, as we've got you covered. Follow this comprehensive guide to regain access to your BA account on your Android or Apple device.

For Android Users:
The process for Android devices involves clearing the app's stored data and cache, which often resolves issues stemming from outdated or corrupted files. Here's how you can do it:

Navigate to Settings: Open the 'Settings' app on your Android device. This is where you can manage your device's apps and notifications.
Access Apps: Scroll through the menu and select 'Apps' or 'Applications,' depending on your device's version. This will show you a list of all installed applications.
Find the BA App: Search for the British Airways app in the list. Once found, tap on it to access the app's settings.
Go to Storage: Within the app's settings, find and select 'Storage.' This option allows you to manage the app's storage usage.
Clear Data and Cache: You will see two buttons - 'Clear Data' and 'Clear Cache.' Tap both buttons to remove stored data and cached files. This step is crucial for removing any saved information that may interfere with logging in.
Uninstall and Reinstall the App: Finally, uninstall the BA app from your device and then reinstall it from the Google Play Store. This ensures that you have the latest version of the app, free from any issues that might have been caused by the previous installation.

For Apple Users:
Apple devices have a slightly different process due to iOS's unique handling of app data. Here's what you need to do:

Open the BA App: Start by opening the British Airways app on your Apple device.
Access the Menu: Tap on the menu button located in the top right corner of the screen, represented by three horizontal lines.
Log Out: If you're in the middle of booking or logged into your Executive Club account, choose to exit the booking or log out.
Return to Menu and Settings: Tap on the menu button again and scroll down to find 'Settings.'
Clear Private Data: Within the settings menu, look for the option to 'Clear Private Data.' Tapping this button will remove any stored information that might be causing login issues.
Uninstall and Reinstall the App: Similar to the Android process, you'll need to uninstall the BA app from your device and then reinstall it from the Apple App Store to ensure you have the most updated and clean version of the app.

We understand how frustrating it can be to face login issues, especially after taking steps to secure your account through a password change. By following the steps outlined above for your respective device, you should be able to resolve these issues and regain access to your BA account.

Remember, maintaining the security of your online accounts is paramount. Regularly updating your password and keeping your apps up to date are good practices to protect your personal information.

We hope this guide helps you smoothly navigate the login process after a password update. Safe travels!

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